RESUMO
Background: The study was done to assess the awareness and compliance of patient safety measures among healthcare providers and patients in a tertiary care hospital in India, ascertain the gap in both the aspects, if any and recommend the measures to improve the same.Methods: Cross sectional study in which patient safety survey was administered to random sample of 400 healthcare providers and 200 inpatients. The awareness was assessed through predefined questionnaires and compliance was assessed by observation, demonstration of processes, audit of patient files and interview of patients. Descriptive statistics analyzed with SPSS. Data was analyzed using frequencies, percentages and using Chi-square test.Results: The level of awareness was acceptable among healthcare providers, but the compliance was not satisfactory. Thus, gap was significant for certain parameters. The range of awareness among the patients was wide as study included patients of varying demographic and educational level. The range of compliance was also wide but was low. Thus, the gap was significant.Conclusions: As a result of continuous training of the healthcare providers, the awareness was satisfactory but on the other hand, they were not complying which may be due to workload, forgetfulness, lack of resources etc. On the other hand, the level of awareness was found to be low among patients and compliance was further lower down the ladder which may be due to difference in education, socioeconomic status, hesitation to enquire etc.